Sony has been taking a beating over the past few weeks due to the fact that their network has more security holes than I do in most of my old school undies. They definitely deserve the criticism they’ve been getting, but since the spotlight has been on them Microsoft was able to float their latest Xbox 360 issue under the radar. During the mandatory firmware update which came down this week a handful of gamers had their consoles essentially bricked. These poor bastards were unlucky enough to have a console that didn’t like the new firmware that brings larger DVD disc capacity to Xbox 360 games. Essentially, any game these geeks tried to play would give them a “Disc Unreadable” error effectively preventing them from playing any of their purchased content.
In a move that Sony didn’t execute so well, Microsoft PR made sure to jump right on top of this story and get the word out to Xbox 360 gamers that they’d replace their consoles if they happened to break due to the recent firmware upgrade. At least they acknowledged their f*ck up in a timely manner, and have already begun making amends with those gamers who got an unpleasant new feature with this last patch. MS should have done more rigorous testing on this upgrade, but sometime in the land of IT anything can happen, so at least their providing a satisfactory solution.
Lucky for them Sony still can’t get a grip on their security, so this story more or less made no headlines. If you did happen to get the shaft make sure to get in touch with Microsoft to see if they’ll replace your ghetto-a*s white 360 with a brand new 360 Slim. Microsoft’s official statement can be read below. You’ve been thanking your lucky stars that your 360 didn’t brick…
“Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique ‘disc unreadable’ or ‘disc unsupported’ error on the screen and is unrelated to our recent public beta. We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.”
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Via [#ff joystiq]